Special Event

Seven Principles to Fully Engaging Your Customers -- Half Day Workshop

Aug 17 8:30 AM to 12:00 PM -- or --

Aug 17 1:00 PM to 4:30 PM

Same workshops -- you choose the time!  Both in Menomonie, WI (70 minutes east of the Twin Cities); carpooling available.

Times are challenging for all organizations. Which makes it even MORE important to focus on your customers -- to serve them, listen to and respond to their needs, provide products and services that are of value to them, and build deep relationships that encourage loyalty and trust. Now, more than ever, it is critical to focus on your customers to promote their satisfaction and engagement.

The Minnesota Council for Quality, in cooperation with the Wisconsin Center for Performance Excellence, is pleased to offer a special half-day workshop on Wednesday, August 17: "Seven Principles to Fully Engage Your Customers."  The workshop will be facilitated by Bryan Williams, Principal at B. Williams Enterprise (and formerly a leader at the world-renowned Ritz-Carlton Hotel Company) and will conducted in Menomonie, WI.

This session will equip all attendees with the knowledge and skills needed to provide exceptional service in any industry. Specific topics covered include:

* Principle 1: Be eager to serve

* Principle 2: Be welcoming

* Principle 3: Create an inclusive atmosphere

* Principle 4: Create a total service experience

* Principle 5: Turn customers into ambassadors

* Principle 6: Offer a gracious goodbye

* Principle 7: Earn your customers’ confidence

This popular workshop will provide tools, templates and techniques that can be used to improve service on the front line, with internal customers and at all levels throughout your organization. Times are tough, but investing in how you serve your customers will pay dividends now and in the future.

To see YouTube videos of previous Bryan Williams workshops, visit here.

To register for the morning session, click here.

To register for the afternoon session, click here.