Special Event

Conflict Resolution Workshops

These sessions sold out last year -- don't miss them!

February 17, 2011in February: Self-Defeating Habits of Otherwise Brilliant People (full day) -- Rochester

February 18, 2011 in February: How to Resolve Conflict Between Direct Reports (half day morning) -- Rochester

January 13, 2011: Self-Defeating Habits of Otherwise Brilliant People (full day) -- Twin Cities

January 14, 2011: How to Resolve Conflict Between Direct Reports (half day morning) -- Twin Cities

December 1, 2010: Self-Defeating Habits of Otherwise Brilliant People (full day) -- Mankato

The Minnesota Council for Quality, our affiliate the Rochester Area Quality Council and our partner the Mankato Area Quality Council,

are pleased to announce a series of special workshops this fall/winter:

• “Self-Defeating Habits of Otherwise Brilliant People: Pulling Together When Things Fall Apart” -- full day workshops

December 1 in Mankato, January 13 in the Twin Cities, and February 17 in Rochester; and

• "How to Resolve Conflict Between Direct Reports" -- half day morning workshops January 14 in the Twin Cities and February 18 in Rochester.

           (Requires "Self Defeating Habits" workshop as pre-requisite.)

All sessions will be facilitated by Anna Maravelas, founder of Thera Rising (Thera is Greek, meaning “to heal”).

Self-Defeating Habits of Otherwise Brilliant People

The average manager spends between 30 and 50% of their time grappling with the fallout of mistrust and lack of cohesiveness.  In a recent

Gallup poll nearly 70 % of employees report they are disengaged from work.  Fortunately, there are proven strategies to resist and reverse

these discouraging trends.

Through thousands of seemingly insignificant interactions, we unknowingly create environments that are either cohesive or adversarial.

In this life-changing seminar, these behaviors, and their far-reaching consequences, become stunningly clear.  You will learn how to short-

circuit destructive disagreement, extinguish incivility and eliminate reactions that trigger anger and blame.  Executives and front-line

employees testify that this seminar transformed the way they respond to disagreement and discontent – in their professional and personal lives.

The strategies have been featured in dozens of publications including The New York Times, HR Magazine, Harvard Management Update, Oprah

Magazine, and MSNBC.

At the end of the day you will be able to:

• Resist the temptation to bond teams by denigrating the efforts of others

• Prevent destructive forms of disagreement, instead of continuously being hindered by their toxic effects

• Eliminate behaviors that divide and discourage

• Turn resentment into a shared responsibility for the future

• Short-circuit the Ten Hidden Costs of Contempt

• Renew energy, collaboration and optimism

• Be hard on the problem, soft on the people.

Shift the focus off people and personalities to the five root   causes of workplace tension

Cost for the full day workshop (alone): $200 members; $300 members of partner organizations; $400 non-members

Costs for both sessions combined: $300 members; $450 members of partner organizations; $600 non-members

Registration information below...

How to Resolve Conflict Between Direct Reports

This half-day session is designed for manager, supervisors and leads that have attended Self-Defeating Habits of Otherwise Brilliant People® (it is

a pre-requisite that attendees have first attended Self-Defeating Habits, as the concepts build).  During this session, participants apply the

skills from the seminar to conflict between direct reports, using hands-on exercises, case studies and examples from their own teams. Leaders

learn how to avoid the common missteps in conflict resolution by: remaining neutral and unbiased; separating interpretations from facts;

coaching individuals to move from resentment about the past to shared responsibility for the future; following up and insuring compliance.

This process draws out the best in people and restores collaboration. After accessing a proven process and skilled facilitation most individuals

embrace positive change with quiet relief. They value and maintain their gains, and the results are surprisingly resilient.

At the end of the session you will be able to:

• Respectfully deflect anger and self-righteous indignation
• Avoid common errors such as attempting to resolve conflict based solely on perceptions from the past
• Separate understanding from agreement
• Prepare individuals for a face-to-face meeting by recording a brief history, highlighting their primary concerns, and identifying specific, future-oriented
behaviors
• Facilitate a meeting with both direct reports to discuss each person’s concerns and ideas
• Write a private “covenant,” a series of specific agreements that govern future behavior
• Agree on a process for follow-up

Cost for the half-day workshop (alone, if you attended Self-Defeating Habits previously): $125 members; $200 members of partner organizations; $250 non-members

Costs for both sessions combined: $300 members; $450 members of partner organizations; $600 non-members

Thera Rising has an international reputation, in workplace conflict resolution, team building and leadership development.  The founder, Anna Maravelas

is the author of, “How to Reduce Workplace Conflict and Stress” (Career Press) which readers rate a five-star “must read” on Amazon.com.  Anna’s

work has been published in the NY Times, Oprah Magazine, and MSNBC.  More information on Thera Rising can be found at http://www.therarising.com/. 

Council sessions led by Ms. Maravelas in Minneapolis, St. Paul, and Rochester all sold out last year (and had nearly 100% attendee satisfaction!).

Don’t miss this valuable program!!

Space is limited.  Please register by emailing brian.lassiter@councilforquality.org your name, organizational affiliation, email address, and which session(s) and

location(s) you prefer.