Special Event

Best Practices in Customer Engagement, Loyalty, & Satisfaction

October 12 Pre-Conference Workshops

October 13 Conference

Bloomington, MN

The Minnesota Council for Quality, in cooperation with the Minnesota Healthcare Quality Professionals, is pleased to announce a special two-day conference this fall: “Best Practices in Customer Engagement, Loyalty, and Satisfaction.”  The main conference will be October 13, with pre-conferences on October 12.  Organizations such as Ritz-Carlton, Mayo Clinic, US Bank, Target Corp, and Children’s Hospitals & Clinics have committed to share how they build relationships with and promote customer engagement. 

Oct 12 Pre-Conference

More information on pre-conference workshops (including abstracts and biographies of facilitators) are forthcoming.

Cost for one workshop is $150 (member of MCQ or MHQP) or $300 non-member.

Cost for both workshops is $200 (member) or $400 non.

October 13 Conference

Information forthcoming!

To register for workshops and/or the conference, email brian.lassiter@councilforquality.org, with:

* Name

* Organization affilitation

* Membership status (in MCQ or MHQP)

* Events (pre-conference A and/or B, and full conference)